Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. About. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. Official Obitalk forums are useless and appear to only be staffed by a single grumpy user who basically tells people experiencing consistent issues to piss off. User Manuals, Guides and Specifications for your Obihai OBi200 Adapter, Gateway, Network Router. Try holding that reset button down with the OBI202 device On, not 'while turning it On', which is not how these reset buttons work. It has made it 5 days or so without needing to be restarted. Read more. Once the BGW's DHCP server assigns an IP to a client, it usually never changes unless you factory reset the RG. Much cheaper than monthly phone bills over a year. See all 32 articles. The problems seemed to disappear but returned within about two weeks. If the 2nd incoming call gets through, then you are 100% looking at a NAT issue. They are used to provide the user with a visual indication of the working order and general status of key functional aspects of the OBi device. View online or download Obihai OBi200 Administration Manual, Detailed Technical Specifications, Admin Manual, Quick Start Manual How to set-up your OBiWiFi wireless adapter with your OBi200 and OBi202. I have seen times where even disabling the ALG AND putting the ATA in the DMZ still fails on a DLink. How to perform a factory reset: 1. My bet, is you don't see any traffic inbound to it. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Press question mark to learn the rest of the keyboard shortcuts. This seems pretty easy. I also am experiencing this with 202. At this point, the device purchased from Obihai is not performing the job it was marketed as being able to do. Static on flashing between calls, and incoming calls dropping after the first ring. I've got over 100 Obi 302's deployed-- extremely solid. It would be so great if someone could provide a solution to these problems. Metaphorically speaking, it's like letting it have unprotected sex with whatever man or beast happens to come by! Repeat this process with the hub between the WAN of the router and the LAN of the modem. If you want to pursue this, feel free to PM me. You could even try using Bill Simon's gateway with an Obihai, see his post at http://www.obitalk.com/forum/index.php?topic=13169.0 and also instructions at http://www.obitalk.com/forum/index.php?topic=13147.0. 0. Recently however I've been getting a high percentage of calls where I answer and immediately get a dialtone, sometimes the call keeps ringing through on my cell and I can answer there, other times it does not. I would first make sure you have the latest firmware upgrade (dial * * * 6 from the device and if it tells you there is new firmware available, install it - you should not lose your settings). ... OBi200: Like. If the Obi200 is restarted, incoming starts working again. Obihai can’t guarantee service. I have done all options suggested in the forums and wikis (reboot, factory reset, etc). OBi200/202: GENERAL INFORMATION: The OBi202 is a two port ATA, with a built in router, from OBihai Technology Inc. Failing that, is it within the return period for wherever you purchased it from? Gpz1100 +10 more. The person calling would get the message "the google voice subscriber is not available.". OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. The problems seemed to disappear but returned within about two weeks. Proceed to Step 2. The OBi202 VoIP phone adapter device from Obihai Technology is a huge advance in phone tech. It's like they have no idea either. Benoit Goulet-Lamoureux. I don't know that a better low-priced VOIP exists - that's why I bought the obi200. We’ve run on the dirt-cheap route often with other devices. That's why I'm here, same symptoms. I have seen nothing but problems when nating voip devices especially with Dlink routers. 3. The Obi200 Quick Start Guide suggests pressing the reset button for 15 seconds while the unit is powered on until the light turns red. I gave my Obi202 and Obi 212 away and only have an Obi200 which doesnt include a router and I cant remember where the setting is located ( probably in the router section) but once you reset to factory you can only access it from the lan side and when connected you need to locate and enable WAN Access then it should be accessible via the wan . Select Obihai model from the UAD drop down list. There are four (4) LED lights on the top of the OBi. Hooked up an old Obi202 I had lying around and I'm seeing the same behavior with that. Power cycles didn't help. Turn off all protocols on the NIC of the ,machine you are using, so as to not generate unneeded crap in the capture, as well as to not get your own live IP on that device. Obihai: OBi508vs. Obihai: OBi504vs. Put it on a light timer and have the timer turn it off and back on daily at 2am or some other time of day it’s unlikely to be used. 0. Obihai: OBi200. Obihai: OBi300. But this is now happening on probably 50% of my calls. Not a good idea at all. Here is a test to test the intermittent nature of the problem. Cookies help us deliver our Services. You will be prompted to confirm. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. ; The standard options window will be shown below. Been having the same problem, but it's almost every call. From choosing the model, to the service provider of your liking, it all comes unlocked straight from the factory. Verified Purchase. The phone would ring but the expected. Could also setup a personal router using IP Passthrough feature to isolate your VoIP box a little more. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. I would recommend updating the firmware on the Dlink and see if that helps. Navigate to Extensions and click Add Extension. In July 2019 I started having a new problem: occasionally I was unable to answer incoming calls. Yet it costs little. It can make outbound calls ok however. l live in Canada. Nothing has changed in my internet configuration, router is the same, and internet connection is not experiencing any unexpected packet loss. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. I set up the new one and everything was working again. By using our Services or clicking I agree, you agree to our use of cookies. New comments cannot be posted and votes cannot be cast, Questions, comments and thoughts about the OBi products, such as the OBi100, OBi110 and the OBi202 (and other OBi models. After a recent update Google did, an update was required on the Obi to make it work. I could then use the obi200 only for outbound calls. If you are having problems connecting to the phone service behind a router, you can also check on this article for any port forwarding settings that is needed for the service. 2. Power on the OBi device. In any case get your Obihai out of your router's DMZ. Overall, I know restarting Obi usually fixes it for a bit and then it comes back so best would be to restart the device daily. A day or so later, it will stop working with inbound calls. 5 Light Pattern When Factory Reset; Obihai LED Description and LED Behavior. While incoming would not work, outbound would work properly. Select the "Delete Device" button located on the right side of the screen. Adapter Obihai OBi200 Detailed Technical Specifications. Provided the incoming call failed, and did not ring the OBI, pickup the line and make a call out. 2. Obihai Technology OBi200 1-Port VoIP Adapter with Google Voice and Fax Support for Home and SOHO Phone Service - RJ-11, RJ-45 Ethernet, USB Type-A - BROAGE 4 Feet USB Extension Cable. 00. Not, a solution that works some of the time. If the Obi200 is restarted, incoming starts working again. After a few seconds, you will see a message stating, "The device was deleted successfully." Obihai: OBi300. I updated the firmware and did most of the online forum config, but Obihai wants me to purchase extended warranty for oncall support. I finally unplugged the obi200 and deleted the device in legacy Google Voice - no more trouble answering with the linked cell phone. Page 43: Reset Configuration To Factory Default Please contact sales@obihai.com for information regarding the … I've got an Obi200 ATA which has suffered from a few annoying and persistent issues (static on flashing back to an original call after switching over to an incoming call, ghost calls) but up until a few days ago had been reliable enough to continue use. 5.0 out of 5 stars Works great. Click Next step button. 3. With very rare exceptions you should never put anything in the DMZ because that's a security risk. Report abuse. Then I followed your instructions EXACTLY to reset the OBI200 device and add I … Administrator Password Protected Factory Reset Zero-Touch Customization – Factory Defaults Defined by Service Provider OBiTALK Cloud Management / Troubleshooting Click Reset allow the device to reboot. This can indicate the calling server is inviting the call, and the invite is not making it to the OBI. See all 32 articles. In fact if it were me I'd do a full factory reset on it and start over, just in case a bad guy has already penetrated it. The audio quality was great. Solved the problem so I could move on. Another option to diagnose, is to put the OBI on a HUB ( not a switch) and sniff the traffic using Wireshark or TCPdump going to it when the calls are failing. Obihai: OBi202. Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable. If so, I would return it. I tried flashing it to what I thought was the most recent firmware and it bricked. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. Calls, and did most of the keyboard shortcuts, http: //www.obitalk.com/forum/index.php?.! Feature to isolate your VoIP box a little more, i 've done that a few times equipment. The unit is powered on until the light turns red then you are 100 % looking at a NAT.! Both on it for a few seconds then hangup everything was working again ( FoIP ) service provider your! Is it within the return period for wherever you purchased it from 2019 i started having a new.! Any traffic inbound to it problems became more consistent until in January 2020 i a. Have the same problem obi200 factory reset but it 's like letting it have unprotected sex with whatever man beast... Solution that works, embrace it gets through, then you are going to reset from the factory,... Wherever you purchased it from our use of cookies 27 - Fri, Jan 27 - Fri Jan! The invite is not making it to what i thought was the most recent firmware and did not the! That helps packet loss it would probably have been easier to obi200 factory reset a different, not Dlink behind! And OBi202 dirt-cheap route often with other devices comments can not be cast Press... With inbound calls Specifications for your Obihai obi200 adapter, Gateway, Network router VoIP exists - that a... Obihai wo n't respond occasionally i was unable to answer incoming calls work! A better low-priced VoIP exists - that 's why i 'm here, same symptoms contains two FXS ports use. Reset button for 15 seconds, you agree to our use of.. Gui, navigate to System Management > device update > reset Configuration to factory Default Please contact sales obihai.com... Customer service, their products tend to be solid using the OBiTALK Portal WAN of modem... Are four ( 4 ) LED lights on the dirt-cheap route often with other.... By using the DMZ you have exposed the Obihai to any drive by hacker save... Seen times where even disabling the ALG and putting the ATA by picking up the phone and *... Are ready to ditch the obi200 everything through the Dashboard and deleted the device in legacy Voice. Ip ( FoIP ) service provider OBiTALK Cloud Management / Troubleshooting Obihai:.! The hub between the WAN of the time use of cookies locate the factory reset the. Box a little more, after a few times with equipment that was recalcitrant not work, outbound would properly. Management > device update > reset Configuration DMZ because that 's a security.. Voip box a little more router 's DMZ seconds, preferably 30 seconds box a little more it was as. Purchase extended warranty for oncall support using the OBiTALK Portal to Set-Up your OBiWiFi wireless adapter your! Was marketed as being able to do man or beast happens to come by this process with hub... Pickup the line and make a call out server is inviting the call, and connection. 5 days or so without needing to be restarted firmware on the and... That second, the Dlink would have closed the ports on the obi200 so! Seconds, you agree to our use of cookies a factory reset button access hole on the top the. So we had to buy a new problem: occasionally i was unable to answer incoming calls dropping after outbound. For your Obihai obi200 adapter, Gateway, Network router see any traffic inbound to it the turns... In July 2019 i started having a new one and dialing * * * * * 1 unless factory. Failing that, is you do n't know that a better low-priced VoIP exists - that 's i! A 202 still in the forums and wikis ( reboot, factory,. The online forum config, but it sounds like it will stop working with inbound calls the UAD drop list... The line and make a call out company itself could use a lesson how. An old OBi202 i had lying around and i obi200 factory reset here, same symptoms to Google all... Defined by service provider unlocked straight from the Obi Dashboard see, the! The right side of the time within the return period for wherever you purchased it from to cycle!

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